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Trust and safety
Reviews, protected chat, credentials and after-clean photos.
Why phone numbers are hidden until a job is confirmed
How Host Wingman keeps conversations and payments safe before a booking.
How reviews work
Reviews come from completed bookings so hosts can trust them.
What the Licensed, Insured and Bonded badges mean
Credentials are listed by cleaners on their profile. Here is how to use them.
After-clean photos and the AI photo check
How cleaners document finished turnovers and how the AI check compares them with your checklist.
Help