What to do if a cleaner does not show up

Updated October 16, 2026

No-shows are rare, but they happen. Here is what to do.

• Message the cleaner first in case there is a simple delay.
• If they do not respond, report the no-show from the booking in your dashboard.
• Reassign the job to another cleaner in your area. Posting the job again with the urgency noted helps cleaners see it quickly.

You are not charged for a cleaning that was not completed. Repeated no-shows affect a cleaner’s reliability record and visibility on the platform.

If you have an urgent problem the same day, text (512) 981-5669 and a person will help.