How to request a refund for a bad cleaning

Updated October 16, 2026

If a cleaning goes wrong, you can request a refund on the paid booking.

• Open the booking in your dashboard and choose to request a refund.
• Explain what went wrong and attach photos. Photos make the review much faster.
• The cleaner is asked to respond.
• The Host Wingman team reviews both sides and makes a decision.

Photos taken right after the cleaning and the after-clean photos from the cleaner both help. Request the refund promptly, while the details are fresh.

For anything urgent, text (512) 981-5669.